Unbelievable, the level of terrible service here. We were overcharged for something we did not get and they made an issue about taking it off the bill. It wasn't about the small amount but the principle of it. We were laughed at by staff. Then the staff thought it was necessary to discuss what they thought of us. They didn't realise I was standing behind them. Incredibly unprofessional and childish. Those are the nicest words I could come up with.